Copy of email sent to Myleague Support 0130 , 22 May EDT:
+++++++++++++++++++++++++
Hey BonzaiPogo,
We have met the enemy, and he is us.
BonziPogo@&&&&&&wrote:
> Ladder Representative: BonziPogo
>
> Dear Zardoz,
>
> There shouldn't be any problems with people being able to access your League page, unless they're using some obscure browser that isn't supported.
*I* couldn't access the main page for large portions of yesterday. Sometimes yes. Sometimes no. Working now. :-)
> There was a problem with the Logout feature that was fixed today. When someone logs in, their session only stays open about a day, for security reasons. After the session expires, they'll have to log in again. Also, if someone clears their browser cache, they'll be required to log in again.
Logging in is still problematic. I just experienced it. What happened was that I went to "Report loss" and was requested to log in. After typing in (carefully!) my username and PW, I got a cheerful popup: "Unknown error, try again later!" I tried again. Same popup. I tried logging in on the main page. Same popup. I went to My Account, and it was open as if I were logged in. Then I went back to "Report loss," and it was asking for my opponent's name as if I had been logged in all the time. (Note: I think the login works on the home page, but there is nothing there to let you know that it worked. When you hit it again, you get the popup.)
> The Report Loss button was originally on ALL League pages. Many Leagues that play mostly only tournaments complained about it, so it was relocated just to be in the Standings tab. Now we're getting complaints about that. In an attempt to please everyone, we've asked that the developers create an option within the Admin menu so that the Head Admin can choose whether or not to display the Report Loss button on all pages (like a mini module). Hopefully that option will be made available in the near future. In the meantime, you can use your module editors to place the Report Loss link elsewhere.
OK.
> Unreported Matches- Are the players getting an error message? If so, I need to know what it says. I'm not familiar with this problem.
ERROR Illegal usage. Please contact our support department for assistance.
> When I entered an invalid username or password, I get a popup 'alert' message that says "Unknown error, try again later." I have notified the programmers of this, and hopefully they will come up with an alternative such as "Invalid username/password combination."
Now I get the "Unknown error, try again later!" message for a bad pw, too.
> Players are still able to contact each other, but they can't see the email addresses. In the "League Members" section (home tab or community tab) they can search the players name, then click the player's name to generate a mail to them. This allows players to email each other while maintaining their privacy.
When I pass the cursor over a player's name, I can read " javascript: void(0). No email address. No email link.
> The proper way to send your redesign suggestions is to use the Get Support link in your Admin center, as you have done
Your players can direct their suggestions to you, and you can pass them on.
Good. I guessed right.
> If you have any other questions, please click Get Support in your Admin menu and we will be happy to assist you.
>
> Best regards,
>
> BonziPogo
> MyLeague Admin Support
Thanks for your help! :-)
> ------------------------------------------------------------------------------
> Below is a copy of the original message sent to Case's Ladder support. Please
> quote the entire message when replying to this mail, and insert your responses
> at the TOP of the mail. Do not reply with messages of thanks and such...It
> slows us down in dealing with other problems! Thanks a bunch for your support!
> ------------------------------------------------------------------------------
>
> Ladder Username: Zardoz
>
> League Name: CIV3Players (GameSpy) (civ3players: 255 users/130 active)
>
> Redesign issues for Civ3Conquests Ladder (encountered
> and reported so far):
>
> Ladder members are having problems accessing the new
> ladder page.
>
> Logging in seems to be problematic (on again/off
> again).
>
> The Report Loss link is buried under the Standings
> tab. It needs to be easily found on the top page,
> since this is probably the most-used feature and
> should not be hard to find.
>
> Unreported Match seems not to be working according
> to a number of players.
>
> Entering the wrong password returns an Invalid
> Username error, which is unnecessarily confusing.
>
> I saw in your FAQ where access to players email
> addresses is now restricted to Admins. The problem
> with this is that players will no longer be able to
> contact others privately about unreported matches and
> other problems, causing them to just automatically
> file more non-report complaints that could be resolved
> privately.
>
> There is no link in your Support Package to send
> these comments on the redesign directly to the
> redesign team.
>
>
> Please note that I think the redesign is a Good Thing
> and will eventually be embraced (or at least
> tolorated) by your members. Please keep up the good
> work, and try to resolve these and other problems ASAP.
>
> Thank you.
>
>
> Zardoz HA C3C Ladder
>
Your players can direct their suggestions to you, and you can pass them on.
